POSITION TITLE: Startup Engineer
REPORTS TO: Technical Service Leader
POSITION SUMMARY: Perform duties required for the installation & service.
Performs and supervises the initial setup and test of machines in-house after final assembly. PLC software setup and verification, servo drive system configuration / programming / troubleshooting and Microsoft Visual Studio application configuration, are some of the tasks supported.
Performs and supervises machine installations and services of BWPS products. The position is that of an on-site supervisor that will also require hands-on support depending on the assignment, customer and location.
Provide training of customer operation and maintenance personnel along with junior technical service personnel. Emphasis on the safe operation of the products and establishing zero-energy state during maintenance is to be executed.
Provide remote customer support via phone, email, remote connection and other services.
Provide follow-up documentation in a timely manner including: Installation and service record, trip reports, expenses, and payroll information.
Demonstrate increased levels of competence with products as measured by levels of certification on the products.
Other duties as assigned by the Technical Service Leader.
Comply with company standards for attendance and hours of work.
Promote and support company-sponsored affirmative action/equal opportunity efforts.
Maintain work area and equipment in a clean, orderly condition, informing supervisor of defective or faulty equipment or materials and unusual conditions, maintaining quality standards and following safety rules.
Work assignments when not traveling could include any of the following: working on the assembly floor assisting on final machine build and start-up, PO assembly, providing inside tech support, working with R & D / engineering, etc.
POSITION QUALIFICATION REQUIREMENTS
Education: A Bachelor of Science degree in Electrical Engineering.
Experience: Experience in troubleshooting electrical and mechanical equipment, and training and certification on BWPS products is preferred.
Skills and Abilities:
1. Proven oral and written communication skills are a plus.
2. Some Field Service Engineer positions may require a proficiency in one or more languages other than English.
Physical Activities: Mainly working in customers’ manufacturing facilities worldwide. Requires frequent travel (approximately 30 – 40% travel). Requires substantial lifting, climbing, twisting, kneeling, etc.
Physical, Visual and Mental Demands: Anticipated field time over a six-month period can be 75% - 80%. Holiday and weekend work is routine for the Start Up Engineer.